Privacy Policy
Last updated: 3 May 2026
This Privacy Policy describes how tralvona ("we", "us", or "our") collects, uses, and shares your personal information when you use our website and services.
Information We Collect
Information You Provide
We collect information that you provide directly to us, including:
Account Information: When you create an account, we collect your name, email address, and password.
Profile Information: You may choose to provide additional information such as a profile picture, location, or other details.
Communication Data: When you contact us, we collect the contents of your messages, along with your contact details.
Payment Information: If you make a purchase, our payment processors collect your payment card information and billing details.
Automatically Collected Information
When you access our services, we automatically collect certain information:
Device Information: We collect information about the device you use to access our services, including hardware model, operating system, browser type, and unique device identifiers.
Usage Data: We collect information about your interactions with our services, including pages viewed, links clicked, features used, and time spent on our platform.
Log Data: Our servers automatically record information including IP address, access times, and referring URLs.
Cookies and Tracking: We use cookies and similar tracking technologies to collect information about your browsing activities.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our services, including processing transactions and delivering content.
Communication: To send you technical notices, updates, security alerts, and administrative messages.
Personalisation: To customise your experience and provide content tailored to your interests and learning progress.
Analytics: To understand how users interact with our services and identify areas for improvement.
Security: To detect, prevent, and address technical issues, fraud, and other harmful activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing: To send you promotional communications about new features, courses, or services, where you have consented to receive such communications.
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including hosting, analytics, payment processing, email delivery, and customer support.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Protection of Rights
We may disclose information to enforce our terms and conditions, protect our rights and property, or protect the safety of our users or others.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining retention periods, we consider the nature of the information, the purposes for which we process it, and applicable legal requirements.
You may request deletion of your account and associated data at any time by contacting us at support@tralvona.online.
Your Rights and Choices
Access and Correction
You have the right to access and update your personal information through your account settings or by contacting us.
Data Portability
You may request a copy of your personal information in a structured, commonly used format.
Deletion
You may request deletion of your personal information, subject to certain legal limitations.
Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe instructions in those messages or updating your account preferences.
Cookies
Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies, though this may affect functionality.
Cookies and Tracking Technologies
We use the following types of cookies and tracking technologies:
Essential Cookies: Required for the operation of our services, including authentication and security functions.
Preference Cookies: Remember your settings and preferences to enhance your experience.
Analytics Cookies: Help us understand how visitors interact with our services by collecting statistical information.
Marketing Cookies: Track your browsing activity to deliver relevant advertisements.
You can control cookie preferences through your browser settings and our cookie consent mechanism.
Third-Party Links and Services
Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party services you access through our platform.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
We take appropriate measures to ensure your information receives adequate protection wherever it is processed.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
These measures include encryption, access controls, secure data storage, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this policy.
We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@tralvona.online
Phone: +447855939129
Address: 11 St Peter's Gate, Nottingham NG1 2JF, United Kingdom
We will respond to your enquiry within a reasonable timeframe.